To complete an inspection in SmartInspect, several conditions have to be met: an inspection must be generated for the selected occupancy, all inspection fields must have a value entered, and an inspection email must be generated and sent by the iOS Mail app. There are several reasons that an error message might be presented when the email generation button is selected. The table below lists these error messages, reasons, and user actions available to address the error.
|Error Message||Reason||User Action|
|"Some fields in the inspection form were incomplete. Please select Yes, No, or N/A for each choice list."||Not all inspection fields completed||Ensure that all fields that affect inspection result have a value entered.|
|"Failed to pull inspection request from database."||No inspection request generated||Ensure that an inspection request has been generated for the selected occupancy.|
|"Report Generation was not configured properly. If problem persists, please contact APX."||General Error Message (typically related to iOS Version)||Ensure that device is running at least iOS version 11.|
If none of these error messages match your situation—or if your inspection is failing but no error message is being presented—please contact APX Support.