Troubleshooting

General

• Experiencing Slow Sync Times (SmartCapture and/or SmartInspect)

CityScape Admin

• The List View in the SmartCapture tab of CityScape Admin only shows my 25 most recently updated buildings. How do I surface additional building information plans?

SmartCapture

• SmartCapture/SmartInspect Map is oriented incorrectly. How do I fix this?
• I am having trouble logging in to my account. How do I reset my account password?

SmartInspect

• Receiving an error message when trying to complete an inspection