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CityScape Admin SmartCapture SmartView SmartInspect SmartMAP
CityScape Admin SmartCapture SmartView SmartInspect SmartMAP
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  1. APX Building and Onsite Data Solutions
  2. Troubleshooting

Troubleshooting

General

  • Certificate Installation Error (iOS) - Profile failed to install. The certificate "AutoMDMCert.pfx" could not be imported.
  • Experiencing Slow Sync Times (SmartCapture and/or SmartInspect)

CityScape Admin

  • The List View in the SmartCapture tab of CityScape Admin only shows my 25 most recently updated buildings. How do I surface additional building information plans?

SmartCapture

  • SmartCapture/SmartInspect Map is oriented incorrectly. How do I fix this?
  • I am having trouble logging in to my account. How do I reset my account password?

SmartInspect

  • Receiving an error message when trying to complete an inspection

SmartMAP/SmartView

  • Troubleshooting - SmartMAP Windows Push Notifications
  • When I try to access SmartMAP/SmartView, I get the following error: "Unauthorized. No certificate provided by the browser."
APX Building and Onsite Data Solutions