Troubleshooting

General

• Certificate Installation Error (iOS) - Profile failed to install. The certificate "AutoMDMCert.pfx" could not be imported.
• Experiencing Slow Sync Times (SmartCapture and/or SmartInspect)

CityScape Admin

• The List View in the SmartCapture tab of CityScape Admin only shows my 25 most recently updated buildings. How do I surface additional building information plans?

SmartCapture

• SmartCapture/SmartInspect Map is oriented incorrectly. How do I fix this?
• I am having trouble logging in to my account. How do I reset my account password?

SmartInspect

• Receiving an error message when trying to complete an inspection

SmartMAP/SmartView

• When I try to access SmartMAP/SmartView, I get the following error: "Unauthorized. No certificate provided by the browser. If you are running Safari on iOS, you may need to restart your device."