Experiencing Slow Sync Times (SmartCapture and/or SmartInspect)

SmartCapture and SmartInspect do not require constant connection to a wireless broadband network in order to function. Unfortunately, there are some functions of both applications that are reliant on a connection to a wireless network. If a user is trying to complete one of these activities—this could include creating a new building or inspection, saving collected building information, or emailing an inspection report—and either has a) no wireless connectivity, or b) an intermittent or slow connection, they may receive an error message or a sync timeout indicator .

As the wireless network being used is outside of APX control, there may be limited areas in which APX can assist with the experienced issue. However, there are a number of tests that a user can run that can help APX assist in targeting the source of the sync issue.

1. Azure Speedtest - A test of the device's time-to-connect with our Azure servers. To run this test, navigate to the Azure page using the device in question. The test will start automatically: let it run for about 30 seconds. Next, take a screenshot. For CA users, ensure that the Canada Central and Canada East Data Centers are in the screenshot; for US users, ensure that the screenshot contains the South Central US and Central US. Send the screenshot to APX.
   
   
2. Network Speed Test - A test of your network connection speed. A number of these tests are available, including one provided by Google. Ideally, the results of the speed test will show download speeds of at least 50 megabits per second (Mbps), and upload speeds of at least 10 Mbps. Run a general network speed test under normal operational conditions (those in which you are experiencing the slow sync issues), and then send the results to APX.
   
   
3. Device/Browser Information - Confirm device and browser information, and send the information to APX. This information includes device model, device OS version, browser name, and browser version.