I am having trouble logging in to my account. How do I reset my account password?

There are several ways that users can change their account password: through the mobile application settings, through the mobile application's Reset Password feature, and through CityScape Admin.

1. Change Password through Mobile Application Settings - The easiest method is through the mobile application: if already logged in, users can open the Settings menu, select the displayed user account, and then select Change Password.
2. Use Mobile Application's Reset Password - If an account's password has been lost or forgotten, the Reset Password feature, accessible from the login screen of SmartCapture/SmartInspect, can be used to reset the account's password. To do so, users can open the application and then select the appropriate region. Next, users can select Forgot Password and have a password reset email sent. Users can then reset the account password and log back in using these new credentials.
3. Change Password through CityScape Admin - Account passwords can also be reset using the CityScape Admin interface. This can only be completed by a user with admin privileges. Once logged in, an Admin user can modify user accounts through the Accounts tab, including deleting user accounts and changing account passwords.

For more information on modifying account passwords, consult the SmartCapture user documentation (CA US).