FAQs

SmartCapture/SmartInspect Mobile App FAQs

• SmartCapture and SmartView Training Video
• How do I add screenshots from Google Street View to my pre-plans?
• How do I add a Google Earth link to a SmartCapture Pre-plan?
• How do I drop a pin for a new preplan and/or inspection?
• How do I move a pin in SmartCapture or SmartInspect?
• Does a device require connectivity to the APX server in order to access/modify a building information plan or inspection?

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SmartView FAQs

• Can I choose either the Map View or List View as my default view in SmartView?
• Some of my icons are fading in and out? What does this mean?
• Can I share access to my department's building info plans with another department?
• How do I access the Agency Group Feature in SmartView?

CityScape Admin FAQs

• Can I import content from PDFs into a building information plan in SmartCapture and/or SmartInspect?
• How do I export a preplan that I've created using SmartCapture?
• How do I found out the last time I did a building info plan/inspection?
• Can I export a full list of the buildings I've collected in SmartCapture/SmartInspect?
• Can I modify collected information (e.g. preplans, inspections) from the Admin Interface?
• I have some unused SmartCapture/SmartInspect licenses. How do I create new user accounts for these licenses?

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